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Free Shipping when you spend $25 or more
Free Shipping when you spend $25 or more

Frequently Asked Questions

How much is postage? 

Orders under $25  $5.00 for Standard Shipping 
Orders $25 and over  Free Standard Shipping 

Is there a tracking number for my order? 

When your order is despatched, you will receive a confirmation email but. We currently do not use tracking numbers. 

When will I receive my order?  

Once your order has been dispatched shipping usually takes 5-7 days. Please be aware that due to COVID-19 restrictions some deliveries are taking slightly longer than expected. We’re working hard with the postal network to ensure we get all deliveries to you as quickly and safely as possible and apologise in advance for any delays you may experience during this time.

How do I find out about the status of my order? 

To find out more information about your order, please use the Contact Us form to send us through your enquiry.

When will seeds be back in stock?

We are working hard to re-establish supply as soon as possible, we don’t have an exact date, but if you join our Garden Community, you will be the first to know when we are back online. 

The seeds are faulty, what do I do? 

Yates seeds are tested and proven. If your seeds do not perform to your satisfaction, please contact our head office through our Contact Us page or on 1300 369 074 (option 2).

My item is out of stock, when will my refund be visible on my account? 

For items that are out of stock upon fulfilment at the warehouse, you will receive a refund that is visible 5-7 business days after processing.

Can I cancel my order? 

Cancellation based on change of mind is not possible, so please choose carefully. If there are other issues with your order, we will review these on a case by case basis. Please use the Contact Us form to send through your enquiry.

Do you sell other gardening related products?

Currently the Yates Shop sells a wide variety of seeds.

We do not sell: seedlings, bulbs, fertilisers, plant care/protection, herbicides or gardening tools/utensils.

Restricted Seeds

Some seed varieties cannot be sent to Western Australia or Tasmania due to quarantine restrictions. When browsing the seeds listed throughout our website, the products that are restricted are labelled and a further warning will be given at the checkout if you mistakenly put them in your cart.

Does Yates ship orders overseas?

Unfortunately, no. We don’t have the ability to send seeds overseas due to quarantine restrictions.