Why are my items out of stock at the checkout?
There are a few reasons why stock isn't available in your state which will prevent you from checking out.
Stock not available in your state
Orders are sent from an allocated warehouse according to your state, when stock isn't it available you will be blocked at the checkout and prompted to remove the item/s from the cart. The cart is currently the only way to validate stock against your address. We are working on a solution for this with our technical team.
Restricted Seeds
Some seed varieties cannot be sent to Western Australia or Tasmania due to quarantine restrictions. When browsing the seeds listed throughout our website, the products that are restricted are labelled and a further warning will be given at the checkout if you mistakenly put them in your cart.
When will seeds be back in stock?
We are working hard to re-establish supply as soon as possible, we don’t have an exact date, but if you join our Garden Community, you will be the first to know when we are back online.
Can I cancel my order?
Cancellation based on change of mind is not possible, so please choose carefully. If there are other issues with your order, we will review these on a case by case basis. Please use the Contact Us form to send through your enquiry.
Restricted Seeds
Some seed varieties cannot be sent to Western Australia or Tasmania due to quarantine restrictions. When browsing the seeds listed throughout our website, the products that are restricted are labelled and a further warning will be given at the checkout if you mistakenly put them in your cart.
Does Yates ship orders overseas?
Unfortunately, no. We don’t have the ability to send seeds overseas due to quarantine restrictions.